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FAQs

What is Folded Words?

Sold exclusively through Walgreens, Folded Words is a new brand with a bold new vision for customizing stylish, eco-friendly premium stationery, including cards, invitations, announcements, notepads, envelopes, and accessories—with even more exciting products to come!

 

Folded Words offers best-in-class content, original and expertly-curated designs, and the finest paper, printing, and packaging available, with everything printed on the best, eco-friendly, American-made paper. And because we’ve reinvented the online shopping experience, ours is the easiest, most intuitive, and most customizable stationery site out there. So you can play with the look of typefaces, colors, graphics, photos, messages, even envelopes, and make each Folded Words creation your own. Best of all, creating with Folded Words is completely foolproof, since since what you see is what you get with every click, and every option has been created by our design team.

 

We’re so confident you’ll be delighted with Folded Words we offer a money-back guarantee: just return your unused order for a full refund, no questions asked.


Where is Folded Words located?

The Folded Words studio—and all our talented designers—are located in New York City.


What products do you offer?

We offer a wide variety of card sizes, design templates, and card-building options. Whether you want flat cards, folded cards, or just a simple notecard, we have the perfect format and design for expressing your message. All our products are sold in sets of 10. Envelopes are included as part of every card product, and customized envelopes are also available with full-color recipient and return addressing in the custom font and color of your choice.


Can I put my own photos on Folded Words cards?

Certain card and product designs will support adding a photo. Photos can be added by simply uploading them from your local files.


What makes Folded Words different?

We’re a new brand with a bold new vision for customizing stylish, eco-friendly premium cards and stationery.

5 Great Reasons You’ll Love Us

  1. Using our site is easy, intuitive, and foolproof.

  2. All our designs are fresh, original—and available only here!

  3. We have the most customizable stationery site out there. Play with the look of typefaces, colors, graphics, photos, messages, even envelopes, and make your creation one-of-a-kind and all your own.

  4. We print everything on the best, eco-friendly, American-made paper—at no extra cost!

  5. Your satisfaction is 100% guaranteed or your money back.


What kind of paper is used to create Folded Words Cards?

Everything from Folded Words comes on premium paper with environmental certification. We use only premium CLASSIC CREST® writing, text, and cover stock from Neenah Paper, which is one of the brightest and whitest premium uncoated papers available. No worries about shelf life, either: our acid-free papers boast centuries-long archival properties. And because every sheet we use is FSC® certified, Green-e certified, Elemental Chlorine Free, and Carbon Neutral Plus, it means you’ll be protecting the environment with every Folded Words product you create. Best of all, you get all this with every order—at no additional cost to you!


How do I contact customer service?

Our customer service representatives will be delighted to assist you in answering any questions about our website or your order. Contact us via email or call (866) 264-2910.


What is your return policy?

Customers are at the heart of Folded Words customization, so all our products come to you with a full, 100% customer satisfaction guarantee. Of course, we expect you’ll be totally delighted with whatever invitations, announcements, cards, or other products you order, but if they don’t perfectly meet with your expectations just contact one of our friendly customer service representatives. We’ll do everything in our power to fix the problem—or you can return your order for a full refund, no questions asked.


How do I update or change my order?

Contact us via email or call (866) 264-2910.


Can I log in using my Walgreens username and password?

Yes. Since Folded Words is part of the Walgreens family you can use your current Walgreens Photo sign-in information, and do not need to create a new account.


How do I update my account contact information?

Simply log into My Account. Once you’re signed in you’ll be taken to your account home page, where your contact information is saved. In the Account Info section, you’ll find your shipping, email, and credit card information. Find the appropriate link in each section that will allow you to edit your contact details. Once you have updated your information, click the save button to see the reflected changes. If you have any questions or concerns, our customer service representatives are right here to assist you. Contact us via email or call (866) 264-2910.


Does Folded Words have a physical retail store?

No. Folded Words products are only available for purchase online. We are happy to deliver to your preferred mailing address.


Do I need an account to place an order?

Yes. To place a Folded Words order you’ll need to create an account. It’s easy. Start by providing us with an email address and a password. This will take very little of your time, and will allow you to track your order and shop without entering your address details. Then click the My Account link at the top of the page, which lets you then select Sign Up for a free account. After that point, you’ll be prompted with further, easy instructions.


Can I view all of my previous and current orders?

Yes. To see all orders that have been placed, click on "My Account". Log in via the top navigation, and you’ll see a list of your orders.


What is My Projects?

This is where, in one consolidated place, you can keep any design you find and like, as well as keep any of the customization work you have already completed. During the customization process you can save your changes by clicking on the Save button. Your latest versions will be in the My Projects section of our website, available to you anytime under My Account in the top navigation.


What are your shipping options and how much do they cost?

We offer several delivery options for stationery orders of 500 or fewer pieces that are shipped to a destination within the United States. If your order contains more than 500 items, the delivery cost will increase to accommodate the larger quantity. View the chart below to see delivery options.



Order processing time ranges from 2-3 days plus shipping time. Please note: During the peak holiday season shipping times may be longer due to high-volume sales.


How do you calculate delivery dates and shipping options?

After you place your order we typically print and ship it within four business days. The processing time will vary depending on the shipping method that you’ve chosen. We’ll provide actual delivery dates and options for your specific order at the checkout page during the ordering process. Once your order has been shipped, a confirmation email will be sent to you.


What payment methods do you accept?

We accept Visa, MasterCard, American Express, and Discover credit cards. All orders taken online use the highest quality encryption and authentication methods, so all your sensitive data, including credit and debit card numbers, are absolutely secure.


How do I apply a promotion code to my order?

We periodically email special offers and promotional codes to our customers--and you’ll be the first to know simply by being on our customer email list. Click here to sign up for Folded Words email updates. If you have received a Folded Words promotional code, you can apply it towards your order in the checkout process.

To apply a promotion code to your order, enter the code in the Promo Code box in checkout and click apply. A confirmation message will be displayed if the promotional code is valid and accepted. You’ll see the appropriate discount reflected in your order summary. Please see the fine print for details about when a promotional code may be applied to an order. Remember that the number zero or one might be confused with the letters "O", "L," or "I".


When will my credit card be charged?

Your credit card will be charged upon placing your order.


How long will current prices or promotions be honored?

Folded Words reserves the right to discontinue products, change prices, or deactivate promotions without notice.


How are the card designs and messages printed?

Folded Words uses digital offset printing technology. Digital offset printing offers the same high quality and bright, long-lasting colors as traditional offset printing for graphics, text, and photographs, but allows us to deliver your final printed products even faster!


What is the minimum amount of cards that I have to purchase?

Most of our products have a minimum order quantity of 10 and are sold in increments of five. You may currently order up to 500 cards on our site. To place an order for more than 500 cards, please contact our customer service team via email or call (866) 264-2910 and we will be more than happy to assist you.


What are my envelope options?

The majority of our stationery comes with complimentary matching envelopes. Once you begin customizing your order, you can choose to add additional envelopes and/or any envelope options. Your design may include envelope options for a nominal fee, such as printing a monogram/motif or printing recipient and/or return addresses in the custom font and color of your choice. Importing addresses from a variety of address book sources is intuitive and easy, and you can conveniently save and re-use all your lists. Please visit the product page to determine if your product has additional envelope options. If you choose to upgrade your envelopes for the additional costs, the free unprinted envelopes will not be sent with your order.

Our envelope sizes include: 4B (5.125 x 3.625), A2 (5.75 x 4.375), *A7 (5.25 x 7.25) #10 (9.5 x 4.125), and 6 x 6 inch square.

PLEASE NOTE: Envelopes are only sold as part of our stationery collection and cannot be purchased separately.


How can I tell if there are different design and layout options for my card?

Different layout options are available for many of our stationery designs. On the product page, you'll find the More Layout Options link below the main product image. This indicates that there are more layout options available for the product you are considering. There are also design options below the main product thumbnails; these showcase alternative design options that are available from within the card-building process. If you have already begun customizing your order, simply expand the Layouts palette on the tool bar to the left of your card to see the different layouts available for the portion of the product you are viewing. Click on the layout you'd like to use. The main product image will then update to reflect your selection.


What photo formats do you support?

You can currently upload photos up to 10MB in size in the following formats: .jpg, .gif, .png, and .tiff.


What is Folded Words’s professional photographers, image authors and copyright policy?

Folded Words respects and upholds the legal rights of photographers and image authors. If you have a copyrighted image and wish to use it for customizing your item(s), please contact the photographer to request a signed copyright release for your own records.

If you have a studio image that does not indicate who created the work and you are not aware who created the work, you may be able to claim that the work you are requesting is for "fair use," and that you are unaware, or are unable to contact the photographer.

Copyright Indemnification: Purchaser agrees to hold harmless Folded Words/Walgreens for all costs, expenses, attorney’s fees, or judgments resulting from any claims or lawsuit made against Folded Words/Walgreens for any grounds claiming that the work produced violates any copyright or proprietary right of any person or entity.

Disclaimer: Only one coupon code per order. Coupon code FWORDER valid for one use per account thru March 31, 2013. Code must be entered at time of checkout to apply discount. Discount does not apply to previous orders, taxes or shipping charges. Order must be placed by logged-in customer by March 31, 2013 at 11:59PM PST to qualify. Timing will be determined by foldedwords.com server clock. Cannot be combined with any other offer. Offer valid on foldedwords.com only.