Privacy Policy and Consent
This privacy policy lets you know what information we collect, how we may share
that information, and your choices regarding the sharing of your information. This
policy applies to Walgreens stores, Walgreens.com and other places where we may
collect personal information. By visiting Walgreens.com, you are accepting the practices
described in this Privacy Notice.
Collection
You can browse our sites without telling us who you are or revealing any personal
information about yourself. Once you give us your personal information, you are
not anonymous to us. If you choose to provide us with personal information, you
consent to the transfer and storage of that information on our servers. We may collect
and store the following personal information:
- Email address, physical contact information, and shipping, billing and other information
you provide to purchase or ship an item;
- Clicks and page information such as the address (or "URL") of the web site that
you came from before visiting our site, which pages you visit on our site, which
browser you used to view our site and any search terms you have entered on our site.
- Chat session information for customers using our Pharmacy Chat service, which is
logged for quality control purposes but not linked to your individual pharmacy record
- Customer service history including dispute resolution, correspondence through our
sites, and correspondence sent to us;
- Other information from your interaction with our sites, services, content and advertising,
including computer and connection information, statistics on page views, traffic
to and from the sites, ad data, IP address and standard web log information;
- Information from other companies, such as demographic and navigation data; and
- When you sign up for pharmacy services or order prescription drugs, our registration
process asks you to provide us with a limited amount of personal and/or health-related
information. This information is necessary to process your order and use our web
site to access such functions as print prescription history and Auto Refills. Categories
of personally identifiable information include: name, address, phone number, e-mail
address, date of birth, billing/shipping information (credit card number, shipping
address), and Rx number.
Marketing
We don’t sell or rent your personal information online to third parties for their
marketing purposes.
- Personalization and experience improvements: We may combine your information with
information we collect from other companies and use it to improve and personalize
our services, content and advertising, as well as measure and improve its effectiveness.
- Walgreens advertising on other websites: We may advertise to you on websites other
than Walgreens.com using information provided by third parties. Examples include
location-based advertising to provide information relevant in your area, or advertising
that is specific to your device (such as iPhones, tablets, or Android phones). In
some cases, third parties may allow us to target advertising based on websites you
have visited or demographic information. In these cases, your data is not collected
by Walgreens or shared with Walgreens for direct use in our advertising.
- Third Party Offers: We may send offers to selected groups of customers on behalf
of other businesses. When we do this, we do not give that business your name and
address.
If you don’t wish to receive marketing communications from us, simply indicate your
preference under My Account/ Communication Preferences or by following the directions
provided with the communication or advertisement.
Other Ways We May Use or Disclose Information
Our primary purpose in collecting personal information is to provide you with a
safe, smooth, efficient, and customized experience.
- Agents: We may employ other companies and individuals to perform functions on our
behalf. These functions may include fulfilling orders, delivering packages, hosting
sites from this website or walgreens.com including the photo site, product reviews,
developing pictures or photo products, sending postal mail and e-mail, removing
repetitive information from customer lists, analyzing data, or processing credit
card payments. They have access to personal information needed to perform their
functions, but may not use it for other purposes.
- Prescriptions: We will not intentionally release your prescription information other
than to you, Walgreen Co. and its subsidiaries, our agents (such as contracted fulfillment
parties, if any), your authorized representative, or your prescriber or other authorized
medical professional. We may forward your prescription information to your insurance
plan, so that we can handle reimbursement of your prescription purchase for your
convenience.
- Disclosures: As required by law we will disclose medical and other information which
may relate to you. For example, in compliance with the Methamphetamine Control Act
of 1996, We will provide the Drug Enforcement Administration with the name and address
of each individual who purchases products on this website or Walgreens.com which
contain the ingredients ephedrine or pseudophedrine. We, or our photo site host,
may also disclose information which we believe to be in violation of Title 18 of
the United States Code, Sections 2251 et seq. to appropriate law enforcement agencies.
- Invitees:You may invite other parties to view the content in your Photo Albums.
Photo.Walgreens.com will share such information as may be necessary for your invitees
to view the albums you designate.
- Business Transfers: As we continue to develop our business, we might sell or buy
stores or assets. In such transactions, customer information generally is one of
the transferred business assets. Also, in the unlikely event that Walgreens or substantially
all of its assets are acquired, customer information will of course be one of the
transferred assets and is permissible under law.
- Protection of Walgreens and Others: We release account and other personal information
when we believe release is appropriate to comply with laws; enforce or apply our
Terms of Use and other agreements; or protect the rights, property, or safety of
this website or Walgreens.com, our users, or others. This includes exchanging information
with other companies and organizations for fraud protection and credit risk reduction.
Cookies and Beacons
"Cookies" are small files placed on the hard drive of your computer. Most cookies
are "session cookies," meaning that they are automatically deleted from your hard
drive once you sign out from Walgreens.com or close your web browser. We use cookies
to provide features and services, such as:
- Allowing you to enter your password less frequently
- Presenting information that’s targeted to your interests
- Measuring the effectiveness of our sites, services, content, and advertising
- Providing other services and features that are available only through the use of
cookies
A "web beacon" is an electronic image placed in the code of a web page. We use web
beacons to monitor the traffic patterns of users from one page to another and to
improve site performance.
Third Party Service Providers
We may work with other companies who place cookies or web beacons on our websites.
These companies help operate our websites and provide you with additional products
and services.
- Our web site uses a third-party service provider to serve images. This service allows
us to improve your overall customer experience
- We contract with Omniture, a service partner, to provide us with a data collection
and reporting service to measure the effectiveness of promotions and e-mails as
well as perform analysis of our customers' activities on Walgreens.com. Information
shared with Omniture includes ZIP code, gender, year of birth, city and state, and
email address. No other personally identifiable information, such as your name,
street address, etc., is shared with Omniture
- We contract with DoubleClick, a service partner, to serve ads on Walgreens.com and
other sites. This technology uses cookies and beacons to improve our advertising.
It tracks your visits to Walgreens.com and other sites so we may serve more relevant
ads to you. No personally identifiable information about you is shared through this
technology. Doubleclick does not share aggregate, unidentifiable info with third
parties
- Our relationship with AARP requires that we provide cookies to assist their contracted
providers, i.e. Hitbox, with tracking for pages that have an AARP.walgreens.com
url. Walgreens shares these cookies and unique url tags with AARP and their third-party
service provider(s) for the purposes of web analytics and measurement. No personally
identifiable information is shared
- Our photo site is hosted by Snapfish, a subsidiary of Hewlett Packard Corporation.
Log-in information to the photo site such as name, address, e-mail address, Walgreens.com
user name, and opt-in/opt-out information relating to photo site promotions as well
as credit card information provided to the photo site is shared with the photo site
host and photo mail fulfillment vendor. These vendors are contractually prohibited
from using the information obtained in the course of providing these services to
photo.walgreens.com in any manner other than to help us provide the services available
on the photo site
Does Walgreens collect information from children?
It is our intent not to sell to persons under the age of 18 and it is our policy
not to do so. We sell children’s products for purchase by adults. If you are under
18, you may use this website only with involvement of a parent or guardian. However
photo.walgreens.com does allow for the viewing of albums by minors above the age
of 13 but purchases of products must be made by an adult.
How secure is the information I provided?
Walgreens is committed to securing your personal information. We use technology
that is designed for use with secure web servers. Prescription drug information
resides in a database behind a firewall where it cannot be accessed without proper
authorization. Secure Sockets Layer ("SSL") technology encrypts your personal information
as well as your prescription health history as it is transmitted over the Internet.
You maintain the security of your medical information by keeping your user name,
password and other personal information confidential. Walgreens customer service
representatives will never request your password.
We reveal only the last five digits of your credit card numbers when confirming
an order. Of course, we transmit the entire credit card number to the appropriate
credit card company during order processing.
It is important for you to protect against unauthorized access to your password
and to your computer. Be sure to sign off when finished using a shared computer.
Actions You Can Take
It is important for you to protect against unauthorized access to your password
and to your computer. Be sure to sign off when finished using a shared computer.
- It is important for you to protect against unauthorized access to your password
and to your computer. Be sure to sign off when finished using a shared computer.
- Keep your computer software up to date with the latest browser and anti-virus security
software
- Be aware of increasingly common email scams that may use your email address to contact
you and ask for personal or sensitive information. Always be cautious when opening
links or attachments from unsolicited third parties. Also know that Walgreens will
not send you emails asking for your credit card number, social security number or
other personally identifiable information. So if ever asked for this information,
you can be confident it is not from Walgreens
You may choose to:
Be aware of increasingly common email scams that may use your email address to contact
you and ask for personal or sensitive information. Always be cautious when opening
links or attachments from unsolicited third parties. Also know that Walgreens will
not send you emails asking for your credit card number, social security number or
other personally identifiable information. So if ever asked for this information,
you can be confident it is not from Walgreens
Set your Web browser to not accept new cookies or web beacons, or be notified when
you receive a new cookie, or disable cookies altogether. However, please note that
without enabling these features, your experience on Walgreens.com will not be as
smooth and you will not be able to take full advantage of our website’s features.
Please see the Help section of your browser for instructions on managing security
preferences.
How To Contact Us
If you have questions about our Privacy Policy, contact us by:
Phone:
Email:
privacy.office@walgreens.com
Regular mail:
Walgreen Co. Privacy Office
Attn: Privacy Officer
200 Wilmot Rd, MS 9000
Deerfield, IL 60015
Will this privacy policy change?
As our business changes, we will continue to implement new technologies and improve
the services and features we provide. This privacy policy and the Terms of Use will
be updated to reflect these changes. The use of information that we gather now is
subject to the privacy policy in effect at the time of use. If there are changes
or additions to this privacy policy, we will post those changes here or in other
formats we deem acceptable, so that you will always know what information we collect
online or offline, how we use it and what choices you have.
It is your responsibility to review our privacy policy and Terms and Conditions
for changes.
Effective Date: 04/15/2011